Terms & Conditions
Last updated: June 3, 2026
1. Acceptance of Terms
These Terms & Conditions ("Terms") form a binding agreement between you and Review Avalanche ("we," "us," or "our"). By creating an account, accessing, or using our services, you agree to be bound by these Terms. If you do not agree, do not use the service. These Terms are governed by United States law and intended for customers located in the United States.
2. The Service
Review Avalanche provides software that helps businesses request, collect, manage, and showcase customer reviews on third-party platforms (such as Google, Facebook, and Yelp). We do not generate, fabricate, or incentivize fake reviews, and you agree to use the service only to solicit honest feedback from real customers, in compliance with the policies of each review platform you target.
3. Eligibility & Accounts
You must be at least 18 years old and authorized to bind your business to these Terms. You agree to provide accurate, current information and to keep your account credentials confidential. You are responsible for all activity that occurs under your account.
4. Acceptable Use & Messaging Compliance
You agree to comply with all applicable U.S. federal and state laws, including the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, and state-level consumer protection and privacy laws. You represent that you have obtained any required prior express consent from each recipient before sending SMS, email, or other messages through the service. You will honor opt-out and unsubscribe requests promptly. You will not use the service to send spam, harass customers, solicit fake or incentivized reviews, or violate any third-party platform's terms. We may suspend or terminate accounts that violate these requirements.
5. Subscription, Fees & Billing
The service is offered on a monthly subscription basis. All fees are stated in U.S. dollars (USD) and are billed in advance to the payment method on file. Subscriptions renew automatically each billing cycle until canceled. You may cancel at any time from your account, and cancellation takes effect at the end of the current billing period. Except where required by law, fees are non-refundable, and we do not prorate refunds for partial months. You are responsible for any applicable sales, use, or similar taxes.
6. Intellectual Property
Review Avalanche and its licensors retain all right, title, and interest in and to the service, including all software, content, trademarks, and related intellectual property. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to use the service for your internal business purposes during your active subscription. You retain ownership of the customer data and content you submit to the service.
7. Customer Data & Privacy
Our collection and use of personal information is described in our Privacy Policy. You are the controller of the customer contact information you upload, and you represent that you have the legal right to share it with us for the purposes of using the service.
8. Third-Party Platforms
The service interacts with third-party platforms (such as Google, Facebook, Yelp, and SMS/email carriers). We are not responsible for the availability, policies, or actions of those platforms, and your use of them is subject to their own terms.
9. Disclaimer of Warranties
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE ANY SPECIFIC NUMBER OF REVIEWS, RATINGS, SEARCH RANKINGS, OR BUSINESS RESULTS.
10. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, REVIEW AVALANCHE AND ITS AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE. OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM WILL NOT EXCEED THE AMOUNTS YOU PAID TO US FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
11. Indemnification
You agree to indemnify, defend, and hold harmless Review Avalanche, its officers, employees, and affiliates from any claims, damages, liabilities, and expenses (including reasonable attorneys' fees) arising out of your use of the service, your content, or your violation of these Terms or any applicable law.
12. Termination
You may cancel your subscription at any time. We may suspend or terminate your access if you breach these Terms or if your use creates risk or possible legal exposure for us. Upon termination, your right to use the service ends, and provisions that by their nature should survive (including IP, disclaimers, limitations of liability, and dispute resolution) will survive.
13. Governing Law & Dispute Resolution
These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws principles. Any dispute arising out of or relating to these Terms or the service will be resolved exclusively in the state or federal courts located in Delaware, and you consent to the personal jurisdiction of those courts. To the extent permitted by law, each party waives any right to a jury trial and to participate in any class or representative action.
14. Changes to These Terms
We may update these Terms from time to time. We will notify you of material changes by email or through the service. Your continued use of the service after changes take effect constitutes acceptance of the updated Terms.
15. Contact
Questions about these Terms? Contact us at support@reviewavalanche.com.